SHIPPING INFORMATION

These shipping terms apply to all orders placed through Silverline Distribution and outline the delivery process, shipping methods, and related responsibilities.

I. Shipping Location

All orders are shipped from a U.S. warehouse and processed and distributed centrally by a logistics center located in the U.S.

II. Shipping Methods and Carriers

We primarily use reliable international and domestic logistics services for delivery, including but not limited to the following shipping methods:

Domestic Shipping: Typically uses USPS (United States Postal Service), UPS, or FedEx.

International Shipping: Depending on the destination country/region, may use partner carriers such as DHL, FedEx International, or USPS International Services.

The specific carrier will be automatically allocated based on the order address, delivery time, and logistics costs to ensure optimal delivery efficiency.

III. Shipping Time

Order Processing Time: Typically processed and dispatched within 1 business day.

Domestic Shipping Time: Generally 2–5 business days.

International Shipping Time: Typically 5–12 business days, depending on the destination country and customs processing speed.

Please note that holidays, weather, or customs inspections may cause delays.

IV. International Shipping Information

For international orders, customers are responsible for any applicable customs duties, import taxes, or clearance fees incurred in their respective countries. Customs policies vary by country, and we cannot control or predict these costs.

V. Order Tracking

All orders will be provided with a tracking number after shipment. Customers can check the delivery status in real time through the carrier’s website or logistics tracking page.

VI. Shipping Issues and Delays

In the event of delays due to logistics companies, customs, or force majeure, we will assist customers in communicating with the carrier, but we are not liable for delays beyond our reasonable control.

If you have any questions about our shipping policy, please contact Silverline Distribution for further assistance.