PRIVACY POLICY

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use Silverline Distribution. We value user privacy and are committed to protecting your data security in accordance with applicable laws and regulations.

I. Information We Collect

When you browse this website, place an order, or interact with us, we may collect the following types of information:

Name, contact information, shipping address

Order and transaction information

Device information, IP address, and browsing behavior

Customer service communication records

This information is used solely for order processing, customer support, and service optimization.

II. How Information is Used

We may use the collected information for the following purposes:

Processing and shipping orders

Providing customer support and after-sales service

Improving website functionality and user experience

Preventing fraud and ensuring transaction security

Complying with legal and regulatory requirements

III. Data Storage and Retention Period

We will retain your personal information for the time necessary to achieve the purposes for which it is collected.

Order-related data will be retained for 7 years from the date of order completion for financial records, compliance audits, and after-sales support. After the retention period, we will securely delete or anonymize the relevant data.

IV. Information Sharing

We will not sell your personal information. We may share necessary information only in the following circumstances:

Payment and logistics service providers (for order fulfillment)
Legal and regulatory requirements or requests from government agencies
Preventing fraud or protecting legitimate rights
V. CCPA (California Consumer Privacy Act) Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know: What personal information we collect and how it is used

Right to erasure: Request the erasure of your personal data (except as permitted by law)

Right to access: Request access to your personal information held by us

Right not to sell personal information: We will not sell your personal information.

You can submit requests for access, erasure, or “not to sell my personal information,” and we will process them within the legally prescribed timeframe.

VI. Data Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or loss.

VII. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page. Your continued use of this website indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us at any time through the official website, Silverline Distribution.