FAQ

Welcome to Silverline Distribution. Below are some frequently asked questions and answers from our customers to help you better understand our services and products.

1. What products do you sell?

We primarily offer high-quality hair caps and related hair care products, designed to help users better protect their hair in daily life, reduce damage, and improve the effectiveness of their care.

2. How do I place an order?

You can directly select products on our website, add them to your cart, and complete the checkout process. After successful order submission, we will confirm and begin processing your order through our system.

3. How long does it take for my order to ship?

Orders are usually processed and shipped as soon as possible after confirmation. The specific shipping time may vary slightly depending on stock and order volume. We will do our best to ensure timely delivery.

4. How long does shipping take?

Shipping time depends on your delivery address and logistics method, and generally arrives within a few business days after shipment. Specific delivery times will be provided after your order is shipped.

5. Do you support returns or refunds?

Yes, we support eligible returns and refunds. Goods must be unused and meet the return policy requirements. Please refer to the refund policy page for details.

6. How to contact customer service?

You can contact us through the official website Silverline Distribution, or submit your questions using the contact information provided on the website. We will respond as soon as possible.

7. Is my personal information safe?

We take user privacy very seriously. All personal information is strictly protected in accordance with our privacy policy and is used only for order processing and service support.

8. Can I modify or cancel my order?

If your order has not yet been processed or shipped, you can contact customer service as soon as possible to request modification or cancellation. Once the order enters the shipping process, it may not be possible to change it.

For any other questions not listed above, please feel free to contact us through our official website. We will be happy to assist you.